Return Policy

At Voglynarmlixex, we are committed to delivering exceptional furniture restoration services that exceed your expectations. Due to the custom nature of our restoration work, our return policy differs from traditional retail policies. This document outlines our policies regarding service satisfaction, warranties, and dispute resolution.

Furniture restoration is a specialized craft that involves custom work tailored to each individual piece. Important considerations include:

• Each project is unique and cannot be resold or transferred to another client
• Work begins only after client approval of the detailed restoration plan and quote
• All restoration involves altering the original condition of furniture pieces
• Certain aspects of antique furniture may only become apparent once restoration work begins
• Historical finishes and materials may react unpredictably during restoration processes

We stand behind the quality of our craftsmanship and offer the following guarantees:

Workmanship Warranty:

• All structural repairs are guaranteed for two years from project completion
• Finish work (staining, painting, lacquering) is guaranteed for one year under normal use conditions
• Upholstery work is guaranteed for one year against defects in materials and workmanship
• Hardware installation and repairs are guaranteed for one year

What Is Covered:

• Failure of joints or structural repairs performed by us
• Finish defects such as bubbling, excessive cracking, or peeling (excluding damage from misuse)
• Loose or failed upholstery attachments
• Hardware failures due to improper installation

What Is Not Covered:

• Normal wear and tear from regular use
• Damage from accidents, misuse, or improper care
• Exposure to extreme temperatures, moisture, or sunlight
• Pre-existing conditions in the furniture not addressed during restoration
• Changes in wood color or grain appearance over time (natural aging process)
• Damage caused by modifications or repairs performed by third parties after our work

To ensure satisfaction with our restoration services, we follow a comprehensive approval process:

Initial Assessment:

• Detailed inspection of furniture piece with photographic documentation
• Written assessment of condition and restoration needs
• Preliminary restoration plan with material and technique recommendations
• Transparent cost estimate with itemized breakdown

Pre-Work Approval:

• Client must review and approve the restoration plan before work begins
• Specification of finish colors, fabric choices, and hardware selections
• Agreement on project timeline and payment schedule
• Signed service agreement acknowledging project scope and limitations

Progress Updates:

• Photographic updates at key restoration milestones
• Communication regarding any unexpected findings or necessary adjustments
• Client approval required before proceeding with significant changes to the original plan

Final Inspection:

• In-person or virtual walkthrough of completed restoration
• Opportunity to request minor adjustments before final acceptance
• Care instructions and maintenance recommendations provided

We understand that circumstances may change. Our cancellation policy is as follows:

Before Work Begins:

• Cancellations made before restoration work commences: Full refund of deposit minus assessment fee
• Assessment fee covers the cost of initial consultation, condition evaluation, and quote preparation
• Furniture pieces must be retrieved within 14 days of cancellation

After Work Has Started:

• Client is responsible for payment of work completed to date
• Materials purchased specifically for the project are non-refundable
• A cancellation fee of 20% of remaining project cost applies to cover scheduling disruption
• Furniture will be returned in its current state of partial restoration
• Client must arrange pickup within 30 days, after which storage fees apply

Project Delays:

• If project is delayed by client for more than 60 days, a rescheduling fee may apply
• Furniture held beyond 90 days from agreed completion date is subject to storage fees

Your satisfaction is our priority. Our revision policy includes:

Minor Adjustments:

• Complimentary minor adjustments within 14 days of project completion
• Includes touch-ups, tightening of joints, or finish corrections
• Limited to issues directly related to our workmanship

Substantial Revisions:

• If the finished piece differs significantly from the approved plan due to our error, we will correct it at no charge
• Changes requested by the client beyond the original scope require additional quotes and payment
• Client must provide specific written feedback within 7 days of completion inspection

Color and Finish Matching:

• We make every effort to match colors and finishes to approved samples
• Natural variations in wood grain and absorption may affect final appearance
• Slight variations from samples are normal and do not constitute grounds for refusal of work

Payment Structure:

• Assessment fee: Due at time of initial consultation (typically 50 to 150 dollars)
• Deposit: 50% of total project cost, due upon approval of restoration plan
• Final payment: Remaining balance due upon project completion and before furniture release

Refund Eligibility:

• Refunds are provided only in cases of our failure to deliver agreed-upon services
• Refund amounts are determined based on work completed and materials used
• Refunds are processed within 14 business days of resolution
• Original payment method will be used for refund processing

Non-Refundable Items:

• Initial assessment and consultation fees
• Custom materials purchased specifically for your project
• Work already completed at time of cancellation
• Specialty hardware or fabric ordered to specification

To file a warranty claim:

1. Contact us within the warranty period via phone or email
2. Provide photographs and detailed description of the issue
3. Reference your original project number and completion date
4. Allow us to inspect the furniture to assess the claim

Upon approval of a warranty claim, we will:

• Repair or re-do the affected work at no charge
• Schedule convenient pickup and delivery
• Complete warranty repairs within reasonable timeframe
• Provide updated documentation of warranty work performed

Storage Terms:

• Furniture is stored securely in our climate-controlled facility during restoration
• Complimentary storage for 30 days after project completion
• Storage fees apply after 30 days at a rate of 25 dollars per week
• We reserve the right to dispose of furniture not retrieved within 180 days after written notice

Liability Coverage:

• We maintain comprehensive insurance for furniture in our care
• Client must provide declared value for high-value or irreplaceable pieces
• Our liability is limited to the lesser of restoration cost or declared value
• Sentimental value is not included in liability calculations

In the event of a dispute regarding our services:

• We encourage direct communication to resolve concerns informally
• Formal complaints should be submitted in writing to our address below
• We will respond to written complaints within 7 business days
• If resolution cannot be reached, both parties agree to mediation before pursuing legal action
• Any legal proceedings will be conducted in Los Angeles County, California

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your acceptance of services after changes are posted constitutes agreement to the updated policy.

For questions about this Return Policy or to initiate a warranty claim, please contact us:

Our commitment is to your complete satisfaction with our restoration craftsmanship. We value your trust in preserving your cherished furniture pieces and welcome any questions or concerns.